How to use the Transcript Editor

Once you request a transcript for your call recording, you will be notified by email when it is ready. When your transcript is available, this button - will be available next to your call recording. Click on it to load the Transcript Editor.

Phone call transcript button

1. Viewing your Transcript

The Transcript Editor has two primary components - the Audio Player and the Transcript Viewer.

1.a. The Audio Player

The Transcript Editor comes with a standard audio player to playback your call recording. It has the following functionalities.

  1. Play/Pause
  2. Rewind 5 seconds
  3. Volume control
  4. Control Playback Speed (0.5x, 1x, 1.25x, 1.5x, 1.75x, 2x)
  5. Play Highlighted Portions
  6. Skip Silent Portions

The audio player displays a waveform of your call recording which also acts as the progress bar. Using the waveform you can seek the audio as well as select small portions of the audio to highlight it or strike it out.

1.b. The Transcript Viewer

The transcript is displayed as paragraphs of text starting with the label of the speaker of that paragraph. The labels along with the text can be edited (see below about editing)

On the top of the viewer you can see various icons that do the following: (from left to right)

  1. Go back to your recordings
  2. Save transcript
  3. Undo
  4. Redo
  5. Strikethrough
  6. Highlight
  7. Share
  8. Export
  9. Find / Replace
  10. Display help

The viewer marks the words in the transcript as read while the audio is playing or is sought using the wave form. Highlighted text are shown in hello while struck through text is displayed appropriately.

1.c. Keyboard Shortcuts

There are some handy keyboard shortcuts that you can use while working on your transcript.

# Function Shortcut
1 Play/Pause Ctrl + Space
2 Rewind 5 seconds Ctrl + R
3 Highlight Text Ctrl + H
4 Strike out Text Ctrl + J
5 Undo Ctrl + Z
6 Redo Ctrl + Shift + Z
7 Save Ctrl + S

2. Editing your Transcripts

The transcripts are auto-generated and hence not 100% accurate. You can use the transcript editor like a normal text-editor to fix mistakes.

2.a. The Text Editor

The text editor allows you to edit words in the transcript. You can delete existing portions in the transcript or may add new words. You can also break a paragraph to separate it into two parts and change the speaker label if required.

2.b. Speaker Labels

Our transcription service tries to auto-detect speakers participating in the phone call recording (Speaker 0, Speaker 1 etc.). It then assigns each paragraph to its respective speaker. This speaker label is provided at the beginning of each paragraph in the transcript.

Detecting speakers works at a certain level of accuracy and may not always be correct.

You can replace an auto-generated speaker label (e.g. Speaker 0) with the name of the actual speaker. When you replace a speaker label, all corresponding auto-generated speaker labels will be changed to the new label. Otherwise, only the immediately label is modified.

If you need to introduce a new speaker label in the middle of a paragraph just hit the Enter or Return key on your keyboard.

2.c. Find and Replace

This works like any other word processor. You can search and replace all occurrences of a particular word in the transcript.

2.d. Highlight

This is a useful tool when you are working on a lengthy call recording. You can select portions of the transcript and click on the Highlight button to mark the text as important. This text will be displayed with a yellow background. Using the “Play Highights” feature you can playback only the highlighted portions later.

When you highlight a portion, the corresponding portion of the recording is also highlighted in the waveform. Please note that you can only select text from one paragraph at a time.

2.e. Strike out

Similar to the Highlight functionality you can strike-out unimportant portions using this feature. Portions you strike out will be omitted when you playback the call recording. Text you strike-out will be shown with a strike-through formatting.

2.f. Undo and Redo

You can undo and redo changes you have made to your transcript including text edits, speaker changes, highlights and strikeouts.

2.g. Saving

Your transcript is auto-saved every 30 seconds. You can also manually save the document using the Save button in the toolbar (keyboard shortcut - Ctrl + S)

3. Exporting your Transcript

You can export your transcript in the following formats:

  1. Portable Document Format (PDF)
  2. Microsoft Word Document (.docx)
  3. SubRip Text (SRT)
  4. Web Video Text Tracks (WebVTT/VTT)

You can also choose to export only the highlighted portions, or exclude the timestamps (only for PDF or .docx)