Once you request a transcript for your call recording, you will be notified by email when it is
ready. When your transcript is available, this button -
will be available next to your call recording. Click on it to load the Transcript Editor.
1. Viewing your Transcript
The Transcript Editor has two primary components - the Audio Player and the Transcript
1.a. The Audio Player
The Transcript Editor comes with a standard audio player to playback your
call recording. It has the following functionalities.
- Rewind 5 seconds
- Volume control
- Control Playback Speed (0.5x, 1x, 1.25x, 1.5x, 1.75x, 2x)
- Play Highlighted Portions
- Skip Silent Portions
The audio player displays a waveform of your call recording which also acts as the progress
bar. Using the waveform you can seek the audio as well as select small portions of the audio
to highlight it or strike it out.
1.b. The Transcript Viewer
The transcript is displayed as paragraphs of text starting with the label of the speaker
of that paragraph. The labels along with the text can be edited (see below about editing)
On the top of the viewer you can see various icons that do the following: (from left to right)
- Go back to your recordings
- Save transcript
- Find / Replace
- Display help
The viewer marks the words in the transcript as read while the audio is playing or is
sought using the wave form. Highlighted text are shown in hello while struck through
text is displayed appropriately.
1.c. Keyboard Shortcuts
There are some handy keyboard shortcuts that you can use while working on your transcript.
||Ctrl + Space
||Rewind 5 seconds
||Ctrl + R
||Ctrl + H
||Strike out Text
||Ctrl + J
||Ctrl + Z
||Ctrl + Shift + Z
||Ctrl + S
2. Editing your Transcripts
The transcripts are auto-generated and hence not 100% accurate. You can use
the transcript editor like a normal text-editor to fix mistakes.
2.a. The Text Editor
The text editor allows you to edit words in the transcript. You can delete
existing portions in the transcript or may add new words. You can also break a
paragraph to separate it into two parts and change the speaker label if required.
2.b. Speaker Labels
Our transcription service tries to auto-detect speakers participating in the phone
call recording (Speaker 0, Speaker 1 etc.). It then assigns each paragraph to its
respective speaker. This speaker label is provided at the beginning of each paragraph
in the transcript.
Detecting speakers works at a certain level of accuracy and may not always be correct.
You can replace an auto-generated speaker label (e.g. Speaker 0) with the name of the
actual speaker. When you replace a speaker label, all corresponding auto-generated
speaker labels will be changed to the new label. Otherwise, only the immediately label
If you need to introduce a new speaker label in the middle of a paragraph just hit
the Enter or Return key on your keyboard.
2.c. Find and Replace
This works like any other word processor. You can search and replace all
occurrences of a particular word in the transcript.
This is a useful tool when you are working on a lengthy call recording. You can select
portions of the transcript and click on the Highlight button to mark the text as
important. This text will be displayed with a yellow background. Using the
“Play Highights” feature you can playback only the highlighted portions later.
When you highlight a portion, the corresponding portion of the recording is also
highlighted in the waveform. Please note that you can only select text from one
paragraph at a time.
2.e. Strike out
Similar to the Highlight functionality you can strike-out unimportant portions using
this feature. Portions you strike out will be omitted when you playback the call
recording. Text you strike-out will be shown with a strike-through formatting.
2.f. Undo and Redo
You can undo and redo changes you have made to your transcript including text edits,
speaker changes, highlights and strikeouts.
Your transcript is auto-saved every 30 seconds. You can also manually save the document
using the Save button in the toolbar (keyboard shortcut - Ctrl + S)
3. Exporting your Transcript
You can export your transcript in the following formats:
- Portable Document Format (PDF)
- Microsoft Word Document (.docx)
- SubRip Text (SRT)
- Web Video Text Tracks (WebVTT/VTT)
You can also choose to export only the highlighted portions, or exclude the
timestamps (only for PDF or .docx)